Privacy Policy Slots Online – How We Protect Your Personal Information

This Privacy Policy ("Policy") describes how slots online ("we", "Platform") collects, uses, stores, and protects your personal information ("data") when you use our website, app, and all services we offer.

We are committed to protecting your privacy at every stage of your platform experience. From the moment you register to every transaction you make, your data is handled to the highest security standards in line with applicable data protection requirements.

By using the slots online platform, you agree to the collection and use of information as described in this Policy. If you do not agree, you may choose not to use our platform — and we fully respect that choice.

Slots online collects data in two main categories — what you provide directly, and what we collect automatically while you use the platform:

Data You Provide Directly to Us:

• Full name, identity card number, or passport number (for KYC verification)
• Email address, mobile phone number
• Date of birth and residential address
• Payment method details (bank name, account number — stored in encrypted format)
• KYC supporting documents such as ID card photos, bank statements, or utility bills
• Information you share when contacting our customer support team

Automatically Collected Data:

• IP address and geolocation data (region only, not precise location)
• Device type, operating system, and browser version used
• Game session records, transaction history, and account activity
• Platform usage data — pages visited, time spent
• Cookie data and device identifiers (see the Cookies section for more details)

Every piece of data we collect has a clear and legitimate purpose. slots online uses your information to:

• Managing your account — registration, login, identity verification, and day-to-day account management
• Processing financial transactions — deposits, withdrawals, and all related payment activity
• Meeting compliance requirements — KYC procedures, AML compliance, and applicable legal reporting requirements
• Providing customer support — handling your enquiries, complaints, and support requests
• Improving the platform experience — analysing usage patterns to improve the interface and performance
• Sending important communications — account notifications, security updates, and relevant platform information
• Detecting and preventing fraud — monitoring suspicious activity to protect you and the platform
• Relevant promotions — only if you have consented to receive marketing communications

Slots online does not sell or rent your personal data. In limited circumstances, data may be shared with selected third parties:

• Payment providers — payment gateways processing your transactions receive only the minimum data required for verification
• Technology service providers — server hosting, platform analytics, and cybersecurity services bound by strict confidentiality agreements
• Law enforcement authorities — only when required by a court order or a lawful request from Malaysian authorities
• Compliance body — to fulfil applicable AML, KYC, and financial reporting obligations

All third parties working with slots online are bound by data processing agreements that prohibit them from using your data for any purpose other than those specified.

We invest seriously in security infrastructure to keep your data protected at all times. The security measures we have in place include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers
• Data-at-rest encryption for all sensitive information stored in our databases
• Two-factor authentication (2FA) available and encouraged for all accounts
• Real-time security monitoring that proactively detects and blocks unauthorised access attempts
• Regular security audits by independent third-party experts
• Strict internal access controls — only authorised staff with a legitimate business need may access member personal data

While we take all reasonable precautions, no system can guarantee 100% security against all cyber threats. We encourage you to take responsibility as well by using strong passwords, enabling 2FA, and not sharing your login credentials.

Slots online uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login session management and security. Cannot be disabled.
• Functional Cookies — remembering your preferences such as language, display settings, and other options for your convenience.
• Analytics Cookies — collecting anonymised usage data to help us understand how players use the platform and make improvements.
• Security Cookies — identifying trusted devices and helping prevent unauthorised access to your account.

You can manage cookie settings through your browser preferences. Please note that disabling essential cookies may affect platform functionality.

Slots online retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or for as long as required under applicable Malaysian law.

• Identity and KYC data is retained for the duration of your account and for at least five years after account closure for compliance purposes
• Financial transaction records are retained for seven years in line with applicable financial legal requirements
• Platform log and activity data is retained for a 12-month rolling period
• Support communication records are retained for three years for reference and dispute resolution purposes

When the retention period expires and there is no legal requirement to keep the data, it will be securely deleted or anonymized.

You have the following rights regarding your personal data, which we fully respect:

Slots online is a platform for adults aged 18 and above. We do not knowingly collect or process the personal data of anyone under 18 years of age.

We apply a strict age verification (KYC) process during registration to ensure the platform remains inaccessible to minors. Should we find that a minor's data has been collected inadvertently, that data will be deleted immediately and the account will be closed.

If you believe your child or any minor has registered an account on our platform, please contact us immediately so that appropriate action can be taken without delay.

Slots online reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or the way we operate the platform. Each new version will display a clear update date at the top of this page.

For significant changes that may materially affect your privacy rights, we will endeavour to notify you through in-platform notifications or the email registered to your account.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the slots online team is ready to help:

• Live Chat — Contact us directly from the platform, 24 hours a day, 7 days a week in Bahasa Melayu
• Privacy Email — [email protected] with the subject line "Privacy Enquiry" for faster processing
• FAQ — Visit the FAQ for answers to frequently asked privacy questions

We are committed to responding to all privacy-related enquiries within a reasonable timeframe — typically no more than 30 business days from the date your request is received.